Frequently Asked Questions



Q: What currencies do you support?

We currently offer customers the ability to purchase Bitcoin and pay BPAY bills and transfer funds to Australian bank accounts with Bitcoin. The BTC.com.au ATM/eftpos Card can be loaded with your choice of Bitcoin (BTC), Ether (ETH), Litecoin (LTC), OmiseGO (OMG), Bitcoin Cash (BCHABC) or Ripple (XRP). We're looking at supporting additional currencies in the near-future.

Q: What is Bitcoin?

Bitcoin is a decentralized digital currency that is not controlled by any bank or government. Transactions are stored on a distributed ledger called the blockchain. Transactions are validated by computers on the bitcoin network; this network is very powerful and spans the globe. Bitcoin was created in 2009 and since then it has achieved global recognition.

Bitcoin can be used to purchase any item where the seller is willing to accept it as payment. It can be transferred to anyone in the world very quickly and with very low fees.

Q: What is Ethereum?

Ethereum is a decentralized platform that runs smart contracts: applications that run exactly as programmed without any possibility of downtime, censorship, fraud or third-party interference. These apps run on a custom built blockchain, an enormously powerful shared global infrastructure that can move value around and represent the ownership of property.

This enables developers to create markets, store registries of debts or promises, move funds in accordance with instructions given long in the past (like a will or a futures contract) and many other things that have not been invented yet, all without a middleman or counterparty risk. The project was bootstrapped via an ether presale in August 2014 by fans all around the world. It is developed by the Ethereum Foundation, a Swiss non-profit, with contributions from great minds across the globe.

Q: What is Litecoin?

Litecoin is a peer-to-peer Internet currency that enables instant, near-zero cost payments to anyone in the world. Litecoin is an open source, global payment network that is fully decentralized without any central authorities. Mathematics secures the network and empowers individuals to control their own finances.

Litecoin features faster transaction confirmation times and improved storage efficiency than the leading math-based currency. With substantial industry support, trade volume and liquidity, Litecoin is a proven medium of commerce complementary to Bitcoin.

Q: What is OmiseGO?

OmiseGO (OMG) is a public Ethereum-based financial technology for use in mainstream digital wallets. OmiseGO enables real-time, peer-to-peer value exchange and payment services agnostically across jurisdictions and organizational silos. OmiseGo uses an ERC-20 token OMG that powers the PoS consensus.

Q: What is Bitcoin Cash?

Bitcoin Cash (BCHABC) is a peer-to-peer electronic cash system. It's a permissionless, decentralized cryptocurrency that requires no trusted third parties and no central bank. Its primary goal is to enable merchants and users to transact with low fees and reliable confirmations.

Q: What is Ripple (XRP)?

XRP is the independent digital asset that facilitates transactions on the Ripple network. With proven governance and the fastest transaction confirmation of its kind, XRP is said to be the most efficient settlement option for financial institutions and liquidity providers seeking global reach, accessibility and fast settlement finality for interbank flows.

Q: Do I need a cryptocurrency wallet?

Yes. Your cryptocurrency wallet is where you will store the Bitcoin you purchase from BTC.com.au. We do not currently offer a wallet service, however there are many mobile, desktop, and hardware wallets available to store your Bitcoin. A popular online wallet service for Bitcoin is the Blockchain.com wallet. This service offers both web and mobile applications to make it easy to access your funds on the go!

Q: What range of services do you provide?

BTC.com.au offers a variety of services. We provide cryptocurrency purchasing services to Australian customers through our simple-to-use platform. Simply place your order through our site, select either of our acceptable payment options to submit your order, and your Bitcoin will be released to you within minutes of us receiving payment.

We also offer a BTC.com.au ATM/eftpos card which is exclusive to BTC.com.au customers. This card allows BTC.com.au customers to instantly load funds onto their cards using Bitcoin (BTC), Ether (ETH), Litecoin (LTC), OmiseGO (OMG), Bitcoin Cash (BCHABC) and Ripple (XRP) and can be used to withdraw cash from any Australian ATM, or used to make purchases in retail stores. Please see our ATM/eftpos card FAQ to learn more.

Additionally, we offer a "Pay a Bill" service which enables BTC.com.au users to pay any Australian bill that supports BPAY, or transfer funds directly to any Australian bank account using Bitcoin.

Q: What payment methods do you support?

We currently offer instant payments through POLi payments, or in-person cash purchases at 1,200+ retail stores nationwide. Find your nearest retail store by clicking here.

Q: How much Bitcoin can I purchase?

You can purchase as little as $50 worth of Bitcoin. We have no hard limits on the maximum amount of Bitcoin you can purchase, however we do have a tier structure in place to avoid the potential for fraud or misuse. New customers start out on our first purchasing tier (Tier 1) which has a daily purchasing limit of $1,000. If you find yourself hitting this limit, contact our customer service team to discuss raising it.

Q: How long does it take to receive my Bitcoin?

POLi payments are instant (usually within 60 seconds or less) upon successful purchase. With in-person cash deposits, you have 60 minutes to visit your nearest retail store and make your cash deposit — you will then receive your Bitcoin once we have received confirmation of the deposit; this is usually done within minutes of making your deposit.

Q: What happens if I make a deposit after the order has already expired?

Typically, if you're only a few minutes late then we will still honour the order and process it for you. If a considerable amount of time has passed or there have been significant movements in the price of Bitcoin since your order expired, then we will contact you to arrange a refund or request that you submit a new order.

Q: I have not received my Bitcoin after making my purchase, can you help?

Please contact a member of our support team and we will be happy to assist you. You can contact support by emailing support@btc.com.au or by opening a support ticket. You can also chat with us using our live chat widget shown on the bottom right-hand corner of the page, or calling us on 1300 GET BTC (438 282) during the hours of 8:30am - 5:00pm AEST Monday to Friday.

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