ATM/eftpos Card Frequently Asked Questions

What is the ATM/eftpos Card?
The ATM/eftpos card is an eftpos reloadable Prepaid Card, that can be used for purchases at eftpos POS terminals and ATMs.
How much does the ATM/eftpos Card cost?
There are no card application costs or postage fees — applying and receiving your card is completely free!
What cryptocurrencies are supported?
You can instantly top up your card using:
  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Litecoin (LTC)
  • Bitcoin Cash (BCHABC)
  • OmiseGO (OMG)
  • Ripple (XRP)
How will my ATM/eftpos Card be delivered to me?
You card will be delivered through Australia Post's express post system. A tracking number will be provided to you once your card has been dispatched.
Is it safe to send my ATM/eftpos Card to me via Australia Post?
Yes, your ATM/eftpos Card will be delivered in an inactive state, and will require you to follow a secure activation process to ensure it is activated by the rightful owner.
I am having problems ordering my ATM/eftpos Card?
Please contact us and we will be happy to assist you with the ordering process.
Can I use my ATM/eftpos card as soon as I receive it?
Your ATM/eftpos card must be activated upon receipt, by visiting our activation page . Once activated successfully, the ATM/eftpos card can be loaded instantly and will be ready for immediate use.
I am unable to successfully activate my card. Can you help?
Please contact us and we will be happy to assist you with the activation process.
How long is my ATM/eftpos Card valid for?
The card is valid until the expiry date that is printed on the front of the card.
Can I use my ATM/eftpos card for purchases outside of Australia?
No, your card can only be used within Australia.
Why can't I use my ATM/eftpos Card at some merchants?
Some merchants may choose not to accept eftpos Prepaid Reloadable Cards.
Can I withdraw cash from my ATM/eftpos Card?
Yes, the ATM/eftpos card can be used to withdraw cash from ATMs.
Can I spend more on my ATM/eftpos Card than the available balance?
The ATM/eftpos card cannot be used to make transactions that exceed the available balance. For such a transaction, you will need to pay the difference by another method if the merchant agrees.
Can I get a refund on a purchase made with the card?
Any refunds on ATM/eftpos Card transactions are subject to the policy of the specific merchant. Refunds may be in the form of a credit to the Card, cash refund or in-store credit
What do I do if my ATM/eftpos Card is lost, stolen or damaged?
If your ATM/eftpos card is lost, stolen or damaged, please contact us to order a replacement.
What do I do if I lose the PIN for my ATM/eftpos Card?
If you lose the PIN for your ATM/eftpos card, visit the PIN reveal service. You will need to provide your 16 digit card number, last name and date of birth to verify your identity. Once your identity has been verified, a security number will be sent to your email address. The security number will be required to gain access to your PIN.
How do I check the balance or load my ATM/eftpos Card?
You can view your balance, load your card with funds, and view your transaction history by logging into the site.
What are the limits associated with the ATM/eftpos Card?
  • Maximum Point of Sale per transaction: $999
  • Daily Point of Sale Limit: $999
  • Maximum number of transactions per day: 25
  • Minimum ATM withdrawal amount per transaction: $20
  • Minimum ATM withdrawal amount per transaction: $999
  • Maximum number of ATM transactions per day: 10
  • Minimum Load to card per transaction: $50
  • Maximum Load to card per transaction: $999
  • Maximum number of loads to card per day: 20
  • Maximum amount on the card at one time: $999

Please refer to the Product Disclosure Statement for more information about these limits.

Are there any fees associated with my card?
We are pleased to offer you Australia's most competitive cryptocurrency debit card!

  • Card application + express postage fee: $0
  • Load Fee: 0%
  • Monthly Maintenance Fee: $0
  • Monthly Inactive Card Fee: $0
  • ATM Withdrawal and Balance Enquiry Fees: ATM Owners Fee

Please refer to the Product Disclosure Statement for more information about the ATM/eftpos card.

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