ATM/eftpos Card Frequently Asked Questions

Q: What is the ATM/eftpos Card?

The ATM/eftpos card is an eftpos reloadable Prepaid Card, that can be used for purchases at eftpos POS terminals and ATMs.

Q: How much does the ATM/eftpos Card cost?

There are no card application costs or postage fees — applying and receiving your card is completely free!

Q: What cryptocurrencies are supported?

You can instantly top up your card using Bitcoin (BTC), Ether (ETH), Litecoin (LTC), OmiseGO (OMG), Bitcoin Cash (BCHABC) or Ripple (XRP).

Q: What is the maximum amount that can be loaded onto the ATM/eftpos Card?

The maximum amount that can be loaded to an individual ATM/eftpos Card is $999.

Q: How will my ATM/eftpos Card be delivered to me?

You card will be delivered through Australia Post's express post system. A tracking number will be provided to you once your card has been dispatched.

Q: Is it safe to send my ATM/eftpos Card to me via Australia Post?

Yes, your ATM/eftpos Card will be delivered in an inactive state, and will require you to follow a secure activation process to ensure it is activated by the rightful owner.

Q: I am having problems applying for my ATM/eftpos Card.

Please contact our support team at and we will be happy to assist you with the application process.

Q: Can I use my ATM/eftpos card as soon as I receive it?

Your ATM/eftpos card must be activated upon receipt, by visiting Once activated successfully, the ATM/eftpos card can be loaded instantly and will be ready for immediate use.

Q: I am unable to successfully activate my card. Can you help?

Please contact our support team at and we will be happy to assist you with the activation process.

Q: How long is my ATM/eftpos Card valid for?

The card is valid until the expiry date that is printed on the front of the card.

Q: Can I use my ATM/eftpos card for purchases outside of Australia?

No, your card can only be used within Australia.

Q: Why can't I use my ATM/eftpos Card at some merchants?

Some merchants may choose not to accept eftpos Prepaid Reloadable Cards.

Q: Can I withdraw cash from my ATM/eftpos Card?

Yes, the ATM/eftpos card can be used to withdraw cash from ATMs.

Q: Can I spend more on my ATM/eftpos Card than the available balance?

The ATM/eftpos card cannot be used to make transactions that exceed the available balance. For such a transaction, you will need to pay the difference by another method if the merchant agrees.

Q: Can I get a refund on a purchase made with the card?

Any refunds on ATM/eftpos Card transactions are subject to the policy of the specific merchant. Refunds may be in the form of a credit to the Card, cash refund or in-store credit

Q: What do I do if my ATM/eftpos Card is lost, stolen or damaged?

If your ATM/eftpos card is lost, stolen or damaged, please contact our support team at to order a replacement.

Q: How do I check the balance or load my ATM/eftpos Card?

You can view your balance, load your card with funds, and view your transaction history and top-up history by logging into the customer dashboard here.

Q: Are there any fees associated with my card?

We are pleased to offer you Australia's most competitive cryptocurrency debit card!

  • Card application + express postage fee: $0
  • Load Fee: 0%
  • Monthly Maintenance Fee: $0
  • Monthly Inactive Card Fee: $0
  • ATM Withdrawal and Balance Enquiry Fees: ATM Owners Fee

Please refer to the Product Disclosure Statement for more information about the ATM/eftpos card.

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