Q: What is the BTC.com.au ATM/eftpos Card?
The BTC.com.au ATM/eftpos card is an eftpos reloadable Prepaid Card, that can be used for purchases at eftpos POS terminals and ATMs.
Q: How much does the BTC.com.au ATM/eftpos Card cost?
To celebrate our grand opening, there are no card or postage costs associated with your card — applying and receiving your card is completely free!
Q: What is the maximum amount that can be loaded onto the BTC.com.au ATM/eftpos Card?
The maximum amount that can be loaded to an individual BTC.com.au ATM/eftpos Card is $999.
Q: How will my BTC.com.au ATM/eftpos Card be delivered to me?
You card will be delivered through Australia Post's express post system. A tracking number will be provided to you once your card has been dispatched.
Q: Is it safe to send my BTC.com.au ATM/eftpos Card to me via Australia Post?
Yes, your BTC.com.au ATM/eftpos Card will be delivered in an inactive state, and will require you to follow a secure activation process to ensure it is activated by the rightful owner.
Q: I am having problems applying for my BTC.com.au ATM/eftpos Card.
Please contact our support team at
support@btc.com.au and we will be happy to assist you with the application process.
Q: Can I use my BTC.com.au ATM/eftpos card as soon as I receive it?
Your BTC.com.au ATM/eftpos card must be activated upon receipt, by visiting
https://btc.com.au/activate. Once activated successfully, the BTC.com.au ATM/eftpos card can be loaded instantly and will be ready for immediate use.
Q: I am unable to successfully activate my card. Can you help?
Please contact our support team at
support@btc.com.au and we will be happy to assist you with the activation process.
Q: How long is my BTC.com.au ATM/eftpos Card valid for?
The card is valid until the expiry date that is printed on the front of the card.
Q: Can I use my BTC.com.au ATM/eftpos card for purchases outside of Australia?
No, your card can only be used within Australia.
Q: Why can't I use my BTC.com.au ATM/eftpos Card at some merchants?
Some merchants may choose not to accept eftpos Prepaid Reloadable Cards.
Q: Can I withdraw cash from my BTC.com.au ATM/eftpos Card?
Yes, the BTC.com.au ATM/eftpos card can be used to withdraw cash from ATMs.
Q: Can I spend more on my BTC.com.au ATM/eftpos Card than the available balance?
The BTC.com.au ATM/eftpos card cannot be used to make transactions that exceed the available balance. For such a transaction, you will need to pay the difference by another method if the merchant agrees.
Q: Can I get a refund on a purchase made with the card?
Any refunds on BTC.com.au ATM/eftpos Card transactions are subject to the policy of the specific merchant. Refunds may be in the form of a credit to the Card, cash refund or in-store credit
Q: What do I do if my BTC.com.au ATM/eftpos Card is lost, stolen or damaged?
If your BTC.com.au ATM/eftpos card is lost, stolen or damaged, please contact our support team at
support@btc.com.au to order a replacement.
Q: How do I check the balance or load my BTC.com.au ATM/eftpos Card?
You can view your balance, load your card with funds, and view your transaction history and top-up history by logging into the BTC.com.au customer dashboard
here.
Q: Are there any fees associated with my card?
We are pleased to offer you Australia's most competitive cryptocurrency debit card!
- Card application + express postage fee: $0
- Load Fee: 0%
- Monthly Maintenance Fee: $0
- Monthly Inactive Card Fee: $0
- ATM Withdrawal and Balance Enquiry Fees: ATM Owners Fee
Please refer to the Product Disclosure Statement for more information about the BTC.com.au ATM/eftpos card.
