BTC.com.au ATM/eftpos Card Frequently Asked Questions



What is the BTC.com.au ATM/eftpos Card?
The BTC.com.au ATM/eftpos card is an eftpos reloadable Prepaid Card, that can be used for purchases at eftpos POS terminals and ATMs.
How much does the BTC.com.au ATM/eftpos Card cost?
There are no card application costs or postage fees — applying and receiving your card is completely free!
What cryptocurrencies are supported?
You can instantly top up your card using:
  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Litecoin (LTC)
  • Bitcoin Cash (BCHABC)
  • OmiseGO (OMG)
  • Ripple (XRP)
How will my BTC.com.au ATM/eftpos Card be delivered to me?
You card will be delivered through Australia Post's express post system. A tracking number will be provided to you once your card has been dispatched.
Is it safe to send my BTC.com.au ATM/eftpos Card to me via Australia Post?
Yes, your BTC.com.au ATM/eftpos Card will be delivered in an inactive state, and will require you to follow a secure activation process to ensure it is activated by the rightful owner.
I am having problems ordering my BTC.com.au ATM/eftpos Card?
Please contact us and we will be happy to assist you with the ordering process.
Can I use my BTC.com.au ATM/eftpos card as soon as I receive it?
Your BTC.com.au ATM/eftpos card must be activated upon receipt, by visiting our activation page . Once activated successfully, the BTC.com.au ATM/eftpos card can be loaded instantly and will be ready for immediate use.
I am unable to successfully activate my card. Can you help?
Please contact us and we will be happy to assist you with the activation process.
How long is my BTC.com.au ATM/eftpos Card valid for?
The card is valid until the expiry date that is printed on the front of the card.
Can I use my BTC.com.au ATM/eftpos card for purchases outside of Australia?
No, your card can only be used within Australia.
Why can't I use my BTC.com.au ATM/eftpos Card at some merchants?
Some merchants may choose not to accept eftpos Prepaid Reloadable Cards.
Can I withdraw cash from my BTC.com.au ATM/eftpos Card?
Yes, the BTC.com.au ATM/eftpos card can be used to withdraw cash from ATMs.
Can I spend more on my BTC.com.au ATM/eftpos Card than the available balance?
The BTC.com.au ATM/eftpos card cannot be used to make transactions that exceed the available balance. For such a transaction, you will need to pay the difference by another method if the merchant agrees.
Can I get a refund on a purchase made with the card?
Any refunds on BTC.com.au ATM/eftpos Card transactions are subject to the policy of the specific merchant. Refunds may be in the form of a credit to the Card, cash refund or in-store credit
What do I do if my BTC.com.au ATM/eftpos Card is lost, stolen or damaged?
If your BTC.com.au ATM/eftpos card is lost, stolen or damaged, please contact us to order a replacement.
What do I do if I lose the PIN for my BTC.com.au ATM/eftpos Card?
If you lose the PIN for your BTC.com.au ATM/eftpos card, visit the PIN reveal service. You will need to provide your 16 digit card number, last name and date of birth to verify your identity. Once your identity has been verified, a security number will be sent to your email address. The security number will be required to gain access to your PIN.
How do I check the balance or load my BTC.com.au ATM/eftpos Card?
You can view your balance, load your card with funds, and view your transaction history by logging into the BTC.com.au site.
What are the limits associated with the BTC.com.au ATM/eftpos Card?
  • Maximum Point of Sale per transaction: $999
  • Daily Point of Sale Limit: $999
  • Maximum number of transactions per day: 25
  • Minimum ATM withdrawal amount per transaction: $20
  • Minimum ATM withdrawal amount per transaction: $999
  • Maximum number of ATM transactions per day: 10
  • Minimum Load to card per transaction: $50
  • Maximum Load to card per transaction: $999
  • Maximum number of loads to card per day: 20
  • Maximum amount on the card at one time: $999

Please refer to the Product Disclosure Statement for more information about these limits.

Are there any fees associated with my card?
We are pleased to offer you Australia's most competitive cryptocurrency debit card!

  • Card application + express postage fee: $0
  • Load Fee: 0%
  • Monthly Maintenance Fee: $0
  • Monthly Inactive Card Fee: $0
  • ATM Withdrawal and Balance Enquiry Fees: ATM Owners Fee

Please refer to the Product Disclosure Statement for more information about the BTC.com.au ATM/eftpos card.

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